CowhideImports.com offers FREE SHIPPING on all orders delivered within the contiguous United States via standard UPS or FexEx ground. Expedited 3-day and next-day shipping is available for an additional cost.
If your order is in stock it will leave our warehouse within 5 business days of your order being placed. We'll send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone or email to confirm pricing.
Our products are guaranteed against damages so please inspect your items upon delivery. If you notice any damage you should make note of it immediately. Damages and shortages must be reported within 72 hours of receipt. We may request a picture in order to issue a Return Authorization # to determine if the damage was caused during shipping. Any hides returned to us without a RA# will be refused and returned to the sender. RA numbers are valid for 60 days. If we receive a return after the allotted 60 days, it will be refused and returned to the sender. If it is determined that there is a defect in the product that is beyond the qualities inherent in natural cowhides, then we will gladly send you a replacement with free shipping. Please note that scratches, brandings and occasional patches are a natural component of the hides and their tanning process and are not considered defects.
Cancellations/ Returns/ Exchanges:
Cancellations received after orders have been packaged and processed are subject only to shipping charges as well as any surcharges for recalling a package once it has left our warehouse.
All returns are free if you do not like the product! However, returns must be requested within 14 calendar days of receiving the hide. Natural Off White cowhide returns in particular must be requested within 7 days of receipt. Refunds will only be issued to the original credit card that you use when placing your order.
In the unlikely event you are unsatisfied with your rug (aside from it arriving defective or damaged), we will gladly exchange it within 14 calendar days of receipt (7 days for natural off white). To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original or similar packaging. To complete your return please contact us and we will provide you a return authorization number.