Shipping/ Returns

Shipping:

FREE SHIPPING on all orders delivered within the contiguous United States via standard UPS or FexEx ground. Expedited 3-day and next-day shipping is available for an additional cost. 

If your order is in stock it will leave our warehouse within 5 business days of your order being placed. 

 

Cancellations/ Returns/ Exchanges:

Returns & exchanges are FREE if you do not like the product!  Returns must be requested within 14 calendar days of receiving the hide. Natural Off White cowhide returns in particular must be requested within 7 days of receipt.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. To complete your return please contact us and we will provide you a return authorization number. 

For returns of THREE (3) cowhides or more, the return will be subject to a 15% restocking fee to offset the cost of packaging and shipping fees.

 

Damages:

Our products are guaranteed against damages so please inspect your items upon delivery. If you notice any damage you should make note of it immediately. Damages and shortages must be reported within 72 hours of receipt. We may request a picture in order to issue a Return Authorization # to determine if the damage was caused during shipping. If we receive a return after the allotted 60 days, it will be refused and returned to the sender. If it is determined that there is a defect in the product that is beyond the qualities inherent in natural cowhides, then we will gladly send you a replacement with free shipping. Please note that scratches, brandings and occasional patches are a natural component of the hides and their tanning process and are not considered defects.